SingPost has long been the go-to for shipping in Singapore. However, if you've been curious about alternatives or have come across JustShip but haven't yet given it a try, this post is tailored for you.

Before we delve deeper, here's a quick summary comparing the key features and services of both SingPost and JustShip:

With this overview in mind, let's explore the unique features of JustShip's shipping services.

1. Shipping rate & delivery time

One of the most significant concerns for customers is the cost of shipping.

JustShip prides itself on offering competitive air shipping rates, often resulting in substantial cost savings compared to SingPost/Speedpost's express shipping.

A notable difference is how SpeedPost structures its pricing:

• SpeedPost uses weight tiers pricing model, which means that parcels near the tier boundary may be priced at the next higher rate.
• SpeedPost only ships 1kg parcels if they are documents. If you have a 1kg parcel that contains snacks or electronics, you will be charged at the 2kg rate.

To give you a clear picture, we've put together a side-by-side comparison of JustShip's and SingPost/Speedpost Express shipping rates:

Shipping from Singapore to USA:

SingPost does offer more economical options, but they come with longer delivery times:

For our e-commerce partners, JustShip also offers Standard Shipping - an economical option for less time-sensitive deliveries:

*Available exclusively for ecommerce partners.

With these various options, you're able to choose the service that best matches your budget and timing needs.

2. Complete Tracking Transparency

Knowing where your package is isn’t just a convenience—it’s a necessity.

SingPost's SpeedPost services offer end-to-end tracking for many countries, but it’s not available for some international destinations, which may leave gaps in visibility.

JustShip express shipping ensures full transparency with real-time, end-to-end tracking across all destinations. From pickup to delivery, you’ll have a clear, real-time view of your package’s journey.

No more guesswork, no more uncertainty—just complete clarity every step of the way.

3. Customer Service

SingPost's established brand reflects its extensive experience and long history, offering familiarity to customers.

JustShip is relatively smaller and younger. This allows our team to move faster with fewer legacy systems and processes, providing our customers with a service that feels simple, personal, and efficient.

Our reviews often highlight our team's dedication, prompt responses, and proactive approach.

Don't just take our word for it; here's what some of our customers have to say:

★★★★★

"First time user and the experience was awesome! The team patiently answered many of my questions via WhatsApp and the process from preparation, booking till turn over for collection was seamless. Highly recommended for sure and keep up the good work, JustShip!"

- Jacqueline

★★★★★

"I am so impressed with JustShip. Their rates are very good and service is excellent. Answered my questions very promptly. I have used them 4 times so far and highly recommend them."

- Jeanie

★★★★★

"This is the first time I am using Justship services.

And I am truly impressed by their professionalism and customer service. Due to some unforeseen circumstances, my package was delayed by Korea immigration custom. Justship took the initiative and assisted me to liaise with the forwarding party and clear the Korea custom queries. It really helps me alot as I don't have to meddle with these issues.

The package was delivered on time and in good condition.

I would definitely recommend Justship if you are not the kind of person who are not prepared for surprises.

Thank you Justship for your excellent services.

At JustShip, we believe in building trust and ensuring every customer's needs are met promptly. Our goal is to not just meet but exceed expectations, making international shipping a hassle-free experience for all."

- Thricey

4. Packing Services

Ensuring that the items you're shipping arrive in perfect condition is just as crucial as timely delivery. The importance of packing cannot be understated.

Proper packing is not only essential to protect items from potential damage but also to ensure they reach their destination unscathed. Whether it's a delicate porcelain vase or a set of glassware, the right packing techniques and materials are vital.

Moreover, efficient packing isn't just about protection. It's also about optimising costs.

Many aren't aware that the way an item is packed can significantly impact its volumetric weight, influencing shipping costs.

While SingPost offers a selection of packing materials for purchase, catering to those who prefer to pack their items personally, JustShip provides an added layer of convenience and expertise.

For those who might not have the time or expertise to pack items, JustShip offers specialised packing services at a nominal fee. This ensures that items are not only well-protected but also packed in a way that optimises shipping costs.

However, if you prefer to handle the packing yourself, you're always free to select our “No Need Packing” option during the booking process.

With JustShip's packing services, you can leave the worries of sourcing packing materials and mastering packing techniques behind.

We're here to ensure both the safety of your items and potential savings on shipping costs, offering you a comprehensive and efficient shipping solution that truly differentiates us from the rest.

5. No Weight Limit

Different shipping providers have varying weight restrictions. SingPost's weight limit is 20/30kg depending on the destination country.

JustShip operates without a maximum weight limit, offering flexibility for all shipment sizes. This makes it convenient for:

• Businesses sending bulk orders
• Customers shipping larger items
• International moves requiring heavier packages
  

Our service accommodates shipments of any weight, allowing you to focus on what you're sending rather than weight restrictions.

6. Simplified Shipment Processing: No Printing or Pasting of Labels Required

image source: FedEx

With SingPost, the shipping process includes printing and applying labels to parcels. JustShip offers an alternative approach with our label-free system which is especially helpful and friendly for one-off or lower-volume shippers.

All users need to do is fill out a shipment form for their orders, and we’ll pick up the parcel right from their doorstep. No more queuing at post offices, no printing, no pasting, no fuss.

This simplification not only saves you precious time but also minimizes the risk of mistakes, ensuring a smoother and more efficient shipping experience.

7. Able to Ship Electronics

Shipping electronics, especially those with lithium batteries, can be tricky due to strict regulations.

JustShip recognises the challenges and has tailored solutions to cater to electronics shipping needs.

However, it's essential to note that not all electronics can be shipped due to varying rules and regulations across countries. Some countries may have restrictions or even prohibit the import of certain electronics.

For a deeper dive into shipping electronics from Singapore, read our guide on Shipping Electronics from Singapore to Overseas (Laptops, Handphones).

Before shipping, it's crucial to check and adhere to the specific regulations of the destination country.

If you're curious about what electronics you can ship with JustShip, check out our blog post on Shipping Electronics Overseas: 20 Common Electronics You Can Ship.

8. Refund for over-declared measurements

Ever wondered if you could get a refund if your item weighs less than what you paid for? Like most couriers, traditional pricing models do not include refunds for over-declared measurements.

However, JustShip believes in fairness and transparency.

If your item's weight is lower than what you've declared and paid for, we'll gladly process a refund for the difference.

Conclusion

Both SingPost and JustShip have their unique selling points that cater to different customer needs.

SingPost remains a reliable and well-established shipping provider.

JustShip, on the other hand, offers a fresh, customer-centric approach, ensuring faster deliveries, superior customer service, and a hassle-free experience.

If you're looking for a reliable and efficient shipping alternative, it might be time to give JustShip a try.

For any further questions or clarifications, feel free to visit our FAQ page or contact us for personalised support.

Ready to ship with JustShip? Book your shipment now!